Basic Refund Policy
There are 2 types of items Your Phone Shop sells, and they have slightly different Refund Policies:

• Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
• Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
• Please send the product to - Your Phone Shop, Suite 1, 39 Ludgate Hill, London, EC4M 7JN

Where do you ship to?

We ship globally but drop us an email if you have any doubts. support@yourphoneshop.co

How much is shipping?

 Free shipping is available on most items.

Do you charge for tax?

No, we do not charge anything for tax. The price you see for a product is what you're spending, no hidden charges!

Where do your other items come from?

Your Phone Shop is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the UK, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

How long will items take to arrive? 

Our products are created from materials located all over the world, this is to ensure high-quality items that are built to last. Due to the high demand for our products, some of them have to be manufactured in different locations, this can potentially mean you receive your products up to 3 weeks after the order is placed, but our goal is to have it to you within 7 days. 

STILL HAVE QUESTIONS?
Sure, no problem! Just email us at support@yourphoneshop.co and we'll get back to you right away.